Lucille Roberts - Forest Hills

I’ve been a loyal member of this gym for over 3 years, and I truly love it—I even travel an hour just to work out here. The environment is positive, the staff are always friendly and supportive, and I genuinely enjoy being part of this community. I do wish Lucille Roberts would reopen a location in the Bronx. So many women I know are looking for a comfortable, all-women’s gym, and having one closer to home would make a big difference for many of us. Lately, I’ve noticed that part of the gym has been closed off, and the cardio machines, especially the treadmills, have been moved near the windows. As a Muslim woman, this makes it uncomfortable for me to work out, since people can see in from the outside. It would really help if the windows were tinted or if the cardio equipment was moved to a more private area, like it was originally. I hope Lucille Roberts takes this into consideration when making future changes. Creating a more inclusive and private space would really support not only Muslim women but anyone who prefers a bit more privacy while working out.

I have been going here for a year now and this gym is genuinely horrible. I came here for the convenience of living close by but at this point I’d rather drive anywhere else rather than attend this so called gym. To start off the gym is dirty and practically never cleaned. They charge a maintenance fee but things are either broken or not cleaned like I said. The basement looks so old and not a pleasing environment to be in. They tried to do renovation but made it so much worse. Not to mention the staff are not friendly at all. The personal trainers give u these looks as if they own the place and take up a lot of machines at once. They never wipe anything down which should be the bare minimum. I think it’s ridiculous how when training someone or waiting for their client, they’re just lounging on the benches. They are not professional at all. The bathrooms and locker room look like it’s part of a middle school. And lastly a lot of the people here don’t even look like and aren’t women. Ive heard other members complain about this too. Oh and on top of all of this, they do not have air conditioning! Horrible gym.

Gym is not handicap accessible yet they require you to put your jacket in lockers in basement. When I complained about this with the manager she was very aggressive and turned it around like I was making up nonsense complaint. As someone with a torn ligament in my knee I cannot walk up and down stairs without a lot of pain. She was totally rude and accused me of “yelling” at her which is untrue. Also they had LOUD dance music on for the class so it was extremely hard to hear. When I said that’s why I’m speaking louder she got even more angry and said I was being aggressive and that she was going to call the cops on me. How absolutely absurd. I told her don’t pull a Karen and she totally flew off the handle. Refused to talk to me or respond to my questions thereafter and said I was threatening her and she called the police. I then asked her to give me her name which she refused. Other member later came up to me and asked me what happened as they saw the event. They said they’ve had similar experiences with this female manager and how said manager is always extremely rude when she interacts with gym customers. I’ve been a member on and off for years here even before NYSC acquisition and never had any problems with any staff. I’ve only interacted with this particular manager twice. The first time, it was fine. This time however she was super rude. Totally unacceptable to speak in such a rude tone and body language to gym members when they have valid questions and concerns about the safety and safe accessibility within the facility. Unacceptable. Please do not give your hard earned dollars to this branch. This manager needs to be fired.

I requested a day pass because I was considering making this my gym, but wanted to make sure with the tour, but ever since I requested the pass all I get is phone calls from this place at the most random times, like seriously? I was gonna go on my own time, and they just keep calling. Now I don't want to go at all, because all those calls and emails are a HUGE RED FLAG for me personally. Can't trust a place that acts so desperate for customers.

The staff has never once greeted me. I also had some heavy bags I was carrying and was yelled at for not immediately signing in. The class I wanted to attend didn't start for more than 15 minutes late so I switched to a bike but could never get it to up the difficulty level. I wasn't about to ask the unfriendly staff for help!