Retro Fitness

I’ve been a member of this gym for quite some time now, and I have to say the gym manager is absolutely fantastic. A great leader and manager is someone who not only excels in their role but also inspires and motivates their team to achieve their best. The gym manager here truly embodies what it means to be both a leader and a manager. They lead by example, always maintaining a positive attitude, staying hands-on, and fostering an environment of mutual respect. She has a unique ability to connect with every member of the team, ensuring everyone feels valued and heard. They are incredibly knowledgeable, always ready to offer advice on workouts, nutrition(I recommend getting a smoothie directly from the manager), or even new equipment.. The gym is always clean, well-maintained, and the atmosphere is motivating thanks to the manager’s leadership. They’ve fostered a positive, inclusive environment where members of all fitness levels feel comfortable. Overall, the gym manager goes above and beyond in ensuring every member has a great experience, and it’s clear they genuinely care about the community they’ve built. I highly recommend this gym, not only for its top-notch equipment and facilities but also for the exceptional management!

This gym is well maintained and clean. My experience here is been amazing, especially when I met my personal trainer Jahrew. Coach Jahrew is amaaaazing very motivated and flexible with the sessions. He helped me push my body to the point I'd never push by myself. He gave me and my husband specific workouts to meet our goals. We learned a lot of different workouts and how each of them helped my muscles grow, I dont train with him anymore because of my busy schedule but its been an awesome year with him. I recommend 100% Jahrew for anybody who's looking to have a good workout to meet fitness goals. Jahrew even gave us meal plans, exercise routines and tips that I take with me when I can't go to the gym. Thanks retro fitness and most importantly Jahrew

When I first joined Retro Fitness, the gym was clean and had everything I needed, but I didn’t really know how to get the most out of my workouts. Once I started personal training with Coach Jahrew, everything changed. I worked with him for about a year, and he really helped me push myself way more than I ever would’ve on my own. He even trained me while I was pregnant, which was amazing because he knew exactly how to adjust my workouts to keep me safe and strong. I learned so much about different exercises and how they help with muscle growth

I have been coming here for years and have seen multiple staff members come and go. I must admit that the new front desk staff are very nonchalant and unwelcoming compared to the previous, much friendlier and a lot more helpful employees that I’ve encountered over the years. The front desk has most certainly not improved, and they create too many issues when it comes to canceling memberships or making changes to your account. They need to address this because that IS NOT okay. I have friends and family members whom I have recommended this gym to, and they all have experienced abnormal issues in making changes to their accounts or canceling their membership. It’s true that they force you to waste your time going there in person, and only during specific hours when the manager is there, because apparently, the front desk can’t help you with anything over the phone, they refuse to even update your payment method !!! If you want to add a new card to your account or make a payment, I swear they will not let you unless you go in person, which is just INSANE, especially if you’re working and have places where you need to be. This is unacceptable and extremely unprofessional given their asking price. If people are paying almost $80 for a membership; customer service, friendly staff, and professional customer support should not be up for debate. The 2 stars are because the gym is clean, spacious and there are many machines to choose from. And the bad review is for bad customer care.

The gym is clean, very well maintained, and managed phenomenally. Usually gyms can be so intimidating, especially a unisex environment, but Retro Fitness on Union Turnpike in Forest Hills is a safe and comfortable environment. No shenanigans whatsoever. The staff ensures all members are respectful and does their own thing. The staff are so friendly, knowledgeable and accessible to answer any and all questions about fitness and nutrition. But above and beyond is their caring and empathy to personal situations that affects my nutrition and fitness. The staff's advice, recommendations, have been incredibly helpful to my needs. A membership at Retro Fitness on Union Turnpike, Forest Hills has been the best decision I ever made.