Equinox East 63rd Street

It closes at 8PM on Fridays… i try to wrap up workout around 7:30. While shower and changing clothes, at 8PM they turn off the locker room lights. What the hell. I am naked and wiping water. I try to understand that they want customers disappear at 8PM sharp. But cut off the light in the locker room? Can they find another better educated way to ask?? On top of that, the cleaning guy in the locker room keep chasing after me to go out since 7:50PM… what is it? I do not want to mention about it but I freaking paying more than $300 per month for this service… Other than that Facilities newly renovated. Price overpriced compared to the service I receive. Clean environment. Very tiny shower booth. Staff some okay some not

After 22 years as a loyal Equinox member, I have cancelled my membership. Other than hearing that the recent price increase now had my membership over $300 per month, the General Manager gave me less than 2 minutes of her time and never asked me to sit down and discuss my extensive Equinox history. Her lack of interest as to additional reasons a longtime member like myself was cancelling my membership confirmed that my decision to leave was the right one.

While we were working out my friend’s experience at Equinox on 63rd and Lexington was nothing short of appalling. During a workout, a maintenance worker unplugged the machine she was using without warning, which caused her to fall off and injure herself. Cleaning practices also appear haphazard, raising safety concerns. Customer service here is dismissive at best; rather than addressing issues, staff often act irritated when asked for help. This location's reputation for a “premium experience” feels far from the reality. Horrible, just horrible.

Irresponsible management. Arbitrarily closes the gym 3 hours early on Dec 8 at 5pm for a staff holiday party with no notice in email or app. App still displays today’s hours as 7am-8pm. $6 wasted taking the subway.

I slipped and fell on a wet floor leading into the men's locker room. A worker had been cleaning the floor, which was slippery from water and soap. He was around the corner and not visible from where I slipped. When he saw that I fell, he merely pointed to the "Wet Floor" sign (which also was not visible from where I was walking), turned away and continued cleaning. He showed no concern and did not ask whether I was ok. (Other members have posted complaints about how nasty the locker room attendants in this club are). I communicated what happened to an assistant manager, who assured me I would hear from the manager the next day. I also communicated to her that the walls in the pool area are often crawling with bugs, which other members have also noticed. I used to give the club 5-star reviews but now I question what value Equinox provides for the $300 a month membership fee they charge.