Crunch Fitness - 81st Street

Seriously considering cancelling my membership. I got a personal training session for my birthday and on the scheduled date I waited for a solid 20+ minutes and the trainer finally called and said he’s not around. Not professional at all and makes me quit the thoughts of purchasing any personal training plan. During peak time it’s always hard to get equipment.

FREE TRIAL WARNING. I am only writing this review to save someone else their time and the trip in the freezing cold. I signed up for the free trial online and received my day pass via email. I then made my way to the gym only to be turned away and told (among other stipulations) that I would need an appointment with the manager unless I pay a $35 drop in fee. Are you kidding me? As a private business you are entitled to have pink tutus as the dress code but transparency is a must. Why not include the most important part in the email??? When I asked the receptionist why they would not include the part of needing to make an appointment in the email he simply told me it’s under *further restrictions may apply*. There is no reason to send someone a key to a door if someone else must present to open it. 1 star for not being honest and for refusing to work with me. (This is not the first review about their guest pass system). Completely turned off from crunch. No longer interested. P.s I emailed the manager explaining the whole situation and instead of apologizing, he proceeded to justify the appointment procedure completely missing the whole point of the email and being upfront about it.

Literally the worst gym I've ever been a part of. Had too many issues with billing, staffs' lack of professionalism, lack of towels, overcrowdedness, wait time for equipments and overall terrible layout of the gym just to name a few. This place is flooding with people at all hours of the day because not only are there a lot of members but they also offer access to people with ClassPass, etc. Could not cancel my membership fast enough. If you want to pay $$$ for a lot of frustration, go ahead and sign up with this crunch.

I was shocked to read that people had to wait to use the showers due to them being cleaned. I work out 1st thing in the morning and the locker room is filthy. Garbage all over the floors, Dirty towels always in the hamper even though I’m the 1st one in the place. The layout of the gym is awful. The only reason I still go is because of the proximity to my job. If you can avoid this place I recommend you do.

I go to crunch on 81st and I love it .the people there are amazing .especially Adrian at the front desk is amazing he greets you every time you come in he makes you feel amazing he is friendly and once he sees you a couple of times he remembers you and always courted you that have a great workout we are lucky at 81st to have him there especially for me always the sign in sheet is there before I come downstairs I don’t have to wait or ask where is the sign in sheet I can see he really loves what he does and crunch is very lucky to have him as an employee