[solidcore]

Mixed experience - great workout, but major drawbacks: I’ve been going to this gym for a while now, and I can only give it a partial recommendation. The workouts themselves are tough and effective, and the instructors are fantastic – they really know what they’re doing and push you to get the most out of every session. However, the facility is another story. It’s consistently dirty. The floors, lockers, and even the bathrooms are often covered in hair, dirt, and trash. It’s hard to overlook this, especially when you're paying a premium for a membership. The cleanliness of the space really needs attention. It’s currently unacceptable. Speaking of the membership, it’s incredibly expensive for what you’re actually getting. When you compare the quality of the facility and services to the price, it just doesn’t add up. Another major downside is their class rescheduling policy. You can’t modify the time you’re signed up for less than 10 hours before the class without losing a credit or being charged a fee. This feels very inflexible and as though the company doesn’t prioritize customer experience. It’s frustrating when life happens, and you can’t adjust your schedule without penalty. Overall, if you're looking for a solid workout and great instructors, this gym has it. But unless you're okay with the cleanliness issues and a strict, inconvenient class policy, I’d say there are better options out there.

Hardest workout class I've ever taken but I had an incredible experience in Coach Virginia's class. As a first-timer, I truly appreciated how clearly she explained everything, ensuring I understood each movement. She provided constructive feedback on my form, helping me maximize my workout and perform with confidence. Her balance of positive reinforcement was motivating and encouraging, letting me know when I was on the right track.

Love the instructors and workout but I have to say, they did “renovations” a few months ago that have not improved the space whatsoever. The coat rack is smaller and now in the way of foot traffic, people leave their shoes right below it, chairs are in the way, there are no longer surfaces to place down your stuff to take your coat off besides the dirty floor, the trash cans are in odd places that are out of the way. Not sure who’s genius idea these changes were, but wish they’d bring the old format back to make better use of the space.

Like the previous comment mentioned, the customer service in this location is terrible. I wasn’t aware of the 5 minute late policy and the way the receptionist didn’t let me inside was not a good experience. She was smirky, cold and not polite. I payed money and was left embarrassed. That should not be an experience for anyone, let alone loyal customer who was never late before. Won’t be taking solidcore anymore, back to Ritual Movement

I had an unfortunate experience at this location. I visited recently and encountered extremely poor customer service. The staff member I interacted with was unresponsive and dismissive, which left me feeling disrespected and frustrated. When I tried to communicate, I was ignored, and the situation escalated unintentionally. While I understand that accidents can happen in high-stress situations, the way this was handled by the customer service representative was unacceptable. I hope the business takes steps to improve how they handle customer interactions, as professionalism and empathy are crucial when addressing customers.