Planet Fitness

Terrible for the whole month of March. Let me list the highlights of the month: - Terrible attitude from the manager, Adrianna. Whether you tell her anything or not, it wont make a difference. Its like there is no manager. - A hydro-bed that doesn't work for over a month. - About a week with no paper-towels. Try doing cardio and not having anything to clean the equipment, let alone yourself or from the sweaty person that used the equipment before you. - Water fountain on the upper floor with missing water push-switches for about a week. No water available. Bring your own, or go 2 floors down to hydrate yourself. - A stock pile of complain forms. Apparently a lot of members file complains. - Basement water fountain missing also the push switches. Barely working. - Unbearable bad quality air when it is overcrowded on the top floor. No air ventilation. They have some cheap 99cent store fans, but no HVAC air recycle. They keep the entrance door open to air out in 2025. - Walls with pealed of paint. - Lockers with broken doors. - Did I mention that the manager seems to not do much? - The list goes on. I reported higher up, but still things don't move to the right directions. - The massage chairs are outdated, and are barely working. Visit it, and then go visit another location like in Corona. LIC Queensboro or Manhattan and see for yourself. The one good thing is, most of the STAFF is friendly, and apologize for the situation. On the other hand the manager "Adrianna", will just listen with apathy and do nothing. Very frustrated black membership member.

Love coming here every morning. It’s definitely not the nicest gym, and some machines don’t work at times, however, that being said, the staff is lovely, and tons of people come through here on a daily basis, so I actually think the few staff members are holding it together really well. The value you get coming here it’s fantastic. There’s nicer gyms around, and you can pay for them, but I would absolutely recommend planet fitness.

I wouldn't recommend going to this Planet Fitness or any other until they get their act together. The first thing that bothers me is that they ask for a routing number when you sign up. Really inconvenient and unnecessary. Very creepy. All they need is a card on file. And if the payment doesn't go through they could just not let you in. So why the routing number? I think it's because part of their business model includes not canceling your membership when you cancel it. I was still charged for two months after I quit. Supposedly the manager finally canceled my membership, i won't know until I check my bank account at the end of the month. We'll see. But it took multiple trips to the planet fitness, where the employees didn't know how to cancel my membership for real, even though one told me he did it. When you call them on the phone they say they can't do it over the phone or by email. Well they can't do it in person either. Haha. That's the scam. And it is just that. A scam. Because if the manager isn't just messing with me and she did in fact cancel my membership ... it was done over email. Just stay away from this place. It's not worth it.

Literally just hopped between FIVE EXERCISE BIKES and THREE TREADMILLS that don’t work. AC either works or only works to the bare minimum. Staff are nice but what am I paying for here? Really?

Words can’t even describe the impact Janela has made on the gym experience, from a bright smile and warm greeting at the desk to checking in during a workout, she is incredible, I’ve never been more consistent but having staff that makes u feel like family makes all the difference, she will always go the extra mile and has the biggest heart , love my girl sm 🩷