[solidcore]

The workouts are pretty good, and the instructors are great, but the pricing is absurd. When my one-year membership ended, they 'offered' a 5-class pack for $204 with a 1.5-month expiration instead of the usual 1-month expiration. That’s $41 per class, while a single drop-in class is $42—so what kind of 'offer' is this? Plus, when I signed up for the year-long commitment last year, they promised to occasionally waive late cancellation fees, but they never did. I ended up paying $42 a few times during my membership because of this. Along this line, I did purchase many extra passes, but nevertheless didn’t receive any customer service commensurate with how much money I spent at this studio. Meanwhile, I became a student and wanted to explore other options since they also advertise a 'student discount.' However, it’s just the one-year commitment price, but without the commitment. This is nowhere near the student pricing offered at other studios. TL;DR: Too expensive. Not competitive given there are numerous other studios nearby.

I like the classes and the instructors but like many clients am baffled at their cheap wipes and their refusal to: invest in better wipes, provide spray bottles and towels, and/ or hire someone to wipe down the machines. Not only is it cold and flu season but there are rumors of ringworm at a different location. Every other major workout company wipes down their own machines or at least offers better wipes. Get on it solidcore!

Hmmm… I went to Google to find this studio where I signed up for a class while traveling and saw a few bad reviews… mostly from people who show up late to class or missed or late cancelled. 😅 and I felt compelled to leave a review. Solidcore is not for the faint at heart. If hardcore is not your jam, Solidcore won’t be your match made in heaven. I’ve been a Solidcore unlimited member for a few years now. I found it through ClassPass and knew right away that this is what I needed in my life. I actually love that they charge me a late cancellation / no show fee that hurts enough so I show up (for myself). 🤣 It helps with accountability. If you’re new to Pilates/reformer, try a foundations class. Show up early so the instructor has enough time to introduce themselves and give you a download. Ask questions. Watch the videos in advance if that makes you more comfortable. Know your door code. I find that almost all solidcore instructors I’ve had are great and some are exceptional. And some are hard and some are SUPER hard - pick your hard 🤣 Doors auto lock if you’re more than 5mins late so make sure you have enough buffer. And have fun! Oh, and the best part - it helped me cinch my core without bulking up the rest of me. 💙💙💙

I was a loyal patron of this Solidcore location. I held a weekly streak of over a year long, and loved working out with the kind, fun instructors at this location (particularly Raven S., Portia B., Marcelle W., Barbie S.I, Blu W., and Hadiyah G. -- they're truly rockstars, so talented and so motivating!) Going to Solidcore DTBK was even sometimes the highlight of my week, and I was considering membership since I was so dedicated. But in November, I entered the studio at 7:02am for a 7AM Saturday class. This seemed fine -- the door code/my app still worked, so I entered, found a locker, and put away my belongings. I grabbed my water bottle, dashed to the class room at 7:05am and found a reformer. The instructor, Jordan P., put her hand on my back as I got into position, and told me "I needed to leave since it's 7:06AM." I was baffled -- I entered the studio within the grace period, was not disruptive, had been to over 50 classes, and had been to many a class that started 5-10 minutes past start time. It likely turned to 7:06am as I got onto the reformer -- that's how quickly I entered the room. Additionally, plenty of people go to the bathroom at the start of classes and join in AFTER start time. The room had plenty of empty reformers. I've also always been punctual, but all of this meant absolutely nothing to Jordan P. She insisted I need to leave and see the receptionist, so I was ejected from class -- but there was no receptionist even there. I waited 10 minutes for her. When the receptionist arrived, she told me I could try to come back in an hour and get into the next class. I came back, and then she told me that because I was a Classpass member (she never asked me for my status or name beforehand) I actually couldn't get in. Now I had wasted two hours of my day on trying to get into a class after being unfairly kicked out of one, and was essentially told there was nothing that could be done despite my longtime loyalty to the studio. I was essentially considered a second-class citizen customer because I use Classpass. The receptionist did not even offer a comped class voucher or any other solution since she "is not a Classpass employee." That was the only timeframe I could attend that week, so I ended up dropping my Solidcore streak of over a year. I am extremely disappointed and saddened by how dismissively I was treated by Jordan P., and am not sure I will be returning at all to this studio.

Great teachers, with a good community vibe. I’m so happy location opened up closer to my home. Too many great teachers to name but they include Rachel, Katie and Portia!