Planet Fitness

New gym so new equipments, so that’s a plus… but there’s not enough employees, I just see the one person at the front desk. No one refills the paper towels or keep things orderly… this photo speaks for itself

UPDATE: Membership started 1/12/25, I canceled 1/14/25. Cancellation processed 2/15/25 after management stated it’s immediately canceled and processed. Now they’re trying to bill me. Pay attention to their terrible practices and ethics. Don’t be fooled. Added 1/23/25: I cancelled my membership 2 days after on 1/14/25. I created my account. So I fall under the 72 Hour Contract Law warranting me a full refund and subject to no further billing. On 1/23/25 I was billed for a maintenance fee, normally billed on your second month of service. Now I feel like I’m being penalized for cancelling my membership. Let’s see how long it’ll take for them to return my wrongfully charged monies. Leadership here should be reconsidered. Staffing the club with managers that are customer service centric, responsible, experienced, compassionate, great communication skills. It’s planet fitness at the end of the day, so the type of machines and equipment is limited. My rating is solely based on the lack of service + rudeness and lack of professionalism From the managerial staff. One manager was unable to provide an answer so got the main manager to provide clarity. The second manager was worse than the first one. I believe they forgot that they are in the service industry, meaning you should hear the concerns of your patrons. I personally didn’t feel welcome, heard and none of my concerns were addressed. I immediately cancelled my membership. There are other gyms that you can receive better service in. New equipment which is always great however it’s overshadowed by lack of employee presence, locker rooms are horrendously filthy, trash and napkins everywhere, weights are never placed back on racks, overcrowded despite being a larger location. Vending machine is a scam waiting to happen. It takes 4-5 to process a payment. You have to stand by the machine to make sure your purchase is actually closed out. If not, the next person could make a selection and pay using your card. Vending machine is fairly empty so limited selection of beverages. Faucets are sinks are compatible so there’s always a puddle of water when you wash your hands. When you tell the front desk about it, they’ll say okay but no one cleans up. I don’t and won’t recommend this location.

This a convenient gym near my house. They really out did their floor plan with this gym. I love the different workout machines, and free weights area! Hours of operation an amazing too. The cleaning team are doing a great job cleaning the workout areas too!

This planet fitness location is the best location I have ever experienced! The staff are very helpful and care about you! Shoutout to all staff but specifically Sebastian and Sabina for being super kind on helping with everything I needed. As well as Leona is an amazing trainer and helped show me everything I needed to know. I definitely recommend this location to anyone who wants to start their fitness journey.

Visiting from out of town so I’ve used it for a few days. As PFs go, it’s got good equipment. Never seems to be enough sanitizer at the limited number of cleaning stations. Not a ton of people wiping after their use. Entirely too crowded. Looks like a lot of high school kids hogging equipment and the playing on their phone. Not enough locker space. I feel like they are doing too much with a small space.