Planet Fitness

Their facility is unclean and does not appear to be cleaned regularly. This place has trash and dirt in common areas, while the staff appear stand around the front a good portion of the time. The treadmills and machines are uneven, broken, old, dirty, and unsteady, as well as some being out of service or damaged. The staff appear to be mostly behind the desk (3 or 4 and most are unfriendly). The manager has a grim expression and she does not act welcoming or friendly. Their staff seem slow and unresponsive to my concerns & at least half of them are just rude. The locker rooms have many broken lockers due to guests locks being snipped off the lockers and they have not fixed the lockers, so there is a shortage of functional lockers. The water fountains don't work on the main level, and the rest room sinks have pink and brown slime around the faucets on a regular basis. The manager does not care because I mentioned this and she just says ok but nothing gets consistently cleaned & she just leaves before the crowd picks up in the evening- They only care about signing up as many people as possible and couldn't care less about maintaining the right equipment to meet demand or even cleaning the bathroom sinks regardless of all the member complaints. I blame this on poor management, since the manager has not resolved the issue and she's on the computer most of the time. It's no surprise to me that this gym is amongst the lousiest rated. Nasty!

Staff is friendly but this location is terrible. There are no benches upstairs to workout with, only downstairs and they are ALWAYS taken. They also do not have any step stools to use for workouts like steps ups and they don't have much to improvise with. Every time staff is asked if they will ever be getting the hip thrust machine, they say they just ordered more equipment and it should be coming soon (they have been saying this since October). For the amount of people that go there you would think they would at least have more benches, especially upstairs where they have space for them.

I’m confused about the reviews as they are clearly bots or from the owner. The person who posted: “There's plenty room to work out and machines 💥💥💥💥💥 #CHINGON_CARNAL” along with a photo of the top part of a chest press machine is FAKE. The 3 chest press machines here do not have that image. Please see the pictures I added of the real 3 chest press machines at this location. It’s disheartening to read, as well as seeing the condition of the gym. We can all learn is instead of improving the gym due to complaints at the gym and here, there are fake reviews to counter real concerns by actual members. As an actual member, my biggest issue is working out without functioning air conditioning especially in the summer. Too crowded to have the ac not working! Instead of writing fake reviews, fix the problems at the gym!

Where do I begin? Let’s discuss how we are in the middle of summer and the air conditioning does not work. At this point, it’s a health hazard. To be fair, staff are stuck in this hot facility the whole time and have a fan at the counter, but what about the members who are actually working out? Most machines are out of order and the weights are rarely placed back. Yes, that’s due to members not returning them, but why aren’t the rules being enforced? The gym is overcrowded and even when it’s not (rare), there are people who dominate a machine for more than 10 minutes. The gym is dirty, and you can find sweat left on seats. Puke! This is also due to the lack of air conditioning. When you visit the restroom, you also get to test each sink since only one or two have soap. I know, I know, the owner will read this review and recommend a few things. Fortunately, I have time and have rebuttals prepared to his responses as seen on previous reviews. “Check the crowd meter on the app.” - Yes, I already do. Still, what can be done about the overcrowding and overspent time at a machine by others? “Speak to the staff.” - Their hands are tied and there’s only so much they can do. The poor staff have reached out daily and nothing is done. “Email.” - I have. Sir, your failure to provide a safe and sufficient facility conveys your hypocrisy in the values of PF. Judgment free zone? Does this then translate to: we’re a mess but please don’t judge. I get it, it’s a cheap gym, but that extra $5 recently added to memberships can perhaps go towards some fans around the main floor, or redoing the ac system that has been an issue for numerous summers. Surely, the tax write off for taking on the summer program can be rerouted into the improvements desperately needed at the gym. Thank you. ***Update since owner’s response. They do not care and still state the same generic response as in all reviews. Didn’t even try to fake it. ***Update as of 8/12/24: not much has improved. Some of the machines have been repaired, but it’s still extremely hot in the gym with minimum to zero cool air circulating. The only reason for repairs occurred was due to the uproar on here! More machines will break and until complaints are made, it will be left that way. During the recent heatwave, I had difficulty working out because the temperature was intolerable. I will be canceling soon.

Just a bad gym. Constant lines for machines and barbells. Workers are rude and useless when it comes to billing and membership issues. It's funny, whenever they mess up the payment themselves, PF marks it as late and keeps billing 20$ every 2 days after missing the payment. No text messages or emails about it, they just keep stacking late fees to squeeze more money out of you, that's how they make their living. Just started going to dolphin fitness 3 blocks away, don't regret it.