Planet Fitness

Planet Fitness has everything I need for a great workout! The equipment is top-notch, well-maintained, and perfect for all my fitness goals. After a solid session here, I feel energized and focused—ready to put my best work into building KAINO Capital, America’s first AI-powered financial simulator. A great gym with a great atmosphere! 💪🚀

Been to this location a few times, clean space but not so much for the ladies room + changing area, especially in the night. Dirty when I come in, dirty when I leave. One night I arrived and there was a females pad in the garbage, I go workout, comeback 3 hours later and it’s still there, untouched. I have never seen someone in the bathroom cleaning. Something needs to change. That’s why PF has a bad rep.

Planet Fitness is a budget-friendly gym with a welcoming, judgment-free atmosphere. It offers a variety of cardio and strength equipment, but some locations may lack advanced machines or free weights. The 24/7 access and affordable membership plans make it convenient for casual gym-goers. However, the "Lunk Alarm" and certain rules might not appeal to serious weightlifters. Overall, it's a great choice for beginners and those looking for a low-cost fitness option.

The Canal Planet Fitness facility is exceptional, I’d rate it a 10. It’s a beautiful, spacious gym that allows for a comfortable workout. The culture, reflected in the people who visit, is cool and respectful. Everyone seems focused on their own routines, and I didn’t notice anyone hogging machines. However, despite this positive experience, I’m giving the gym a 1-star rating due to the behavior of an employee during the closing shift on August 17, 2024. While his female coworker was professional and courteous, this male employee was extremely disrespectful and confrontational. Here’s what happened: The gym was set to close at 10 p.m., and I’m always mindful of the closing time. By 9:58 p.m., I was already off the gym floor and in the locker room, gathering my belongings and using the restroom. The floors weren’t clean, so I had to watch my step. As I was leaving, the male staff member (whose name I don’t know) approached me in a very rude and forceful manner, saying, “You need to go!!” in an unprofessional tone. I was already walking out when he approached me. As I stepped out of the locker room, he continued, “How the **** do you not know the gym closes at 10 p.m.? When it’s 10 p.m., you need to get the **** out of here.” I was shocked by his tone. I’ve visited many Planet Fitness locations in NYC, and I’ve never been addressed so disrespectfully by any employee. As I was exiting, I asked him where the exit was since it was my first time at this location. He looked me up and down as if he's sizing me up, then questioned whether I had a Planet Fitness membership. I was baffled, thinking, “What’s this guy’s problem?” I replied, “Of course, I have a membership,” and wondered if he had forgotten that I had scanned myself and my guest right in front of him at 8:09 p.m. that same day. To avoid further confrontation, I stayed quiet, as it was clear he didn’t know how to speak professionally. It puzzled me why he would question my membership simply because I asked where the exit was. I have a Black Card membership, and since it was my first time at this location, I didn’t know where the exit was. His aggressive tone could easily have provoked someone less restrained. My guest later told me that before he came to confront me, she had informed him not to lock the doors because I was still in the locker room. This seemed to aggravate him further, leading him to approach me rudely, even though I was already on my way out. When she told him that the person who brought her as a guest was still in the men’s locker room, he reacted aggressively. He slammed the door shut in her face, mumbled something unintelligible, and didn’t respond to her politely. His demeanor was highly unprofessional. There was no need for such a reaction; he could have simply said, “Understood, let me go find him but you (my guest) have to wait outside.” I don’t abuse the gym’s policies because I understand everyone wants to go home, but at other Planet Fitness locations I’ve visited in the city, they offer at least a 15-minute courtesy window if you’re in the locker room, and they never behave in a way that could provoke someone. I had a fantastic workout that day and love the facility, but the staff member’s unprofessional behavior and street-like language completely ruined the positive experience for both me and my guest. As I was leaving and coming up the escalator, the employee suddenly confronted me, saying, “Did you say something!?” in a provoking manner, as if he was looking for trouble. It felt like he wanted to incite a reaction from me just because I was leaving a little after 10 p.m. or because he questioned my membership when I asked for the exit. This is not the kind of staff you want during closing time, he doesn’t know how to speak or act professionally. His behavior was unnecessarily confrontational, as if he was trying to act tough for no reason. I looked at him and thought to myself that I could easily put him in his place, but I chose to remain professional and didn’t respond. He’s not the one.

BEWARE!!!! I rarely write reviews, but I feel compelled to write one because of my egregious customer service experience here. This is honestly one of the worst gym experiences I’ve had and I’ve been a gym goer for YEARS!!!! At this location, someone stole my AirPods. One of the former managers, Alfred, handled the situation very professionally and was proactive in reaching out to me and giving me updates. He identified the thief, confronted him, and he was able to retrieve the AirPods and left it aside for me to pick up. Unfortunately, he no longer worked at planet fitness the day I wanted to retrieve them. And mind you I was gonna retrieve them literally the day after he got them! So it’s not like I let a lot of time pass either! So I asked the new management if I could retrieve them. However, the new management claimed that they were gone, and they also claimed that they’d check the cameras but I don’t think they ever checked it for me. How could my AirPods have gone missing when it was set aside for me to pick up? I think that sounds fishy… The new management isn’t proactive at all in reaching out to me. It’s like they’re not even trying. Alfred handled the situation within a couple days, but this new management is taking forever to figure out what’s going on after they lost it, I don’t think they’re actually trying to help. They basically said that there’s not much they can do on their end. I’m super disappointed and ashamed