Life Time

This is a nice lifetime location. They’re located in the penn one building. They have a very nice lobby and Restaurant inside the building. The gym is very clean shout out to the cleaning crew. BEST MACHINES out of alll life time city locations. Downside is there’s no spa or pool wish they had less showers and a bigger sauna and steam room that would make this lifetime perfect. They also need to work on their customer service but today when I went in the customer service team was so much better!!! I have been a member for almost two years. There customer service team was so much better today I really heard them motivated welcoming in guest saying goodbye when leaving that was nice and made me feel welcomed to be there. The new guy working in the front is super Friendly! I’m glad they got more friendlier people to work as the greeters of this location. Because this is really one of the best locations in all NYC a lot of the machines you find here you won’t be able to find at any other location. They keep the machines well maintained And all the weights feel even. I just really wished they served green juices at the café! But overall, this is a great gym not too Overcrowded everything is brand new. It’s super clean and I love working out here!

Very clean, small lifetime location. First time visiting one in the city, and it’s definitely on the smaller side but has everything you need to workout. The views are really nice as well. Only things I saw were areas of improvement were the shower drains, closed off pool area, as well as the cafe needing to be expanded/staffed.

Lifetime has once again exceeded expectations with its cutting-edge new location situated perfectly between Penn Station, Hudson Yards, and Times Square. Conveniently located near all train lines, this facility offers not only a stunning view on the gym floor, but also a design that sets a new standard of excellence. The anticipation for the upcoming phases is palpable, and I'm eagerly looking forward to what lies ahead after this remarkable first phase.

You pay $450 a month but can’t access a perfectly functioning in-body machine to take body measurements, without the presence of a trainer. Apparently because the machine is “finicky”. I’ve used the machine twice before with no issue, but all of a sudden, nope it’s finicky. So yeah you need to book a trainer session every time, just to take simple body measurements in order to have accurate progress reports. Or god forbid you have to pace around the area for 30 minutes to grab a trainer when they’re between sessions. I swear, everything about this gym is a sales pitch to try and make you buy something. With all due respect to the trainers, I don’t want to waste their time with a 50 minute session when I literally just need to step on the machine myself for 2 minutes and get a tearsheet. For $450 a month for the membership, what a rip off. The sheer unwillingness to help, in any manner or form, is just so disappointing. I politely asked to speak with the manager but the front desk was keen on resolving it themselves- with the take home response being “good luck if you find a trainer, if not, whatever”. Smh

Went to this gym for a bit before switching. I have never bad anyone tell me “good morning”, “hello”, “come back again”, “have a nice day” or anything yo that effect the ENTIRE time that I went here. I hate to think it but I’m black and have seen every white customer be acknowledged. Even people walking in 5 steps ahead. The reviews about the desk staff are all true. I have seen and witnessed it myself.