Equinox Tribeca

This gym especially is one of the worst equinox in the city. A/C is barely working, it’s hot and smelly, no water machine is working, staff doesn’t even care about any of these feedbacks. You better go to a cheaper gym that has better conditions and 1/10th of the price.

Equinox was a major letdown. The staff was unhelpful, the gym overcrowded, and cleanliness poor. For the high price, the service and experience were subpar, with overcrowded classes and constant upselling. Not worth the cost—look elsewhere for a gym that values its members.

Total waste of money. The trainers just don't care. I paid for sessions and had trainers cancel on me, try to move my session, or forget I had a session altogether. The equipment isn't even that nice anymore and they're constantly out of bath towels. The back bathroom constantly smells like vomit (not sure what's going on there). Save your money and pay for an average gym because that's what this place is, an average gym with "luxury" pricing.

I'm deeply saddened and disappointed by how my recent issue was handled by management. My encounter with Kelli, the Assistant General Manager, was far from satisfactory. After a distressing experience with a trainer on Sunday, August 4th, I have decided to cancel my membership. The trainer approached me with intrusive and inappropriate questions, which Kelli later described in an email as "weird." Apparently, this is how trainers are trained to seek out clients, which is troubling given that the trainer didn’t even introduce herself. Initially, the trainer made me uncomfortable by commenting, "nobody should be touching these machines with their bare skin," and then questioned whether I had cleaned the equipment. As a member, I find it unacceptable that a staff member would make such remarks. Regardless of whether I cleaned the machine or not, it is Equinox’s responsibility to ensure that equipment is consistently sanitized. Things took a further turn for the worse when the trainer approached me again about 30 minutes later. She said, "I was looking for you to bug your life," and proceeded to ask if I was interested in working with her. After I politely declined, she proceeded to ask, "well, what do you do if you don’t mind sharing," while scrutinizing me. I shared these details with Kelli, who repeatedly questioned how I could prove that the trainer was not looking at others in the same way. As a woman who has lost 130 pounds, I know firsthand what I experienced and find Kelli's dismissal of my concerns unacceptable. To make matters worse, Kelli threatened to hang up on me during our conversation because I was emotional. This behavior, combined with the numerous negative reviews about her, clearly shows that Kelli is not a good manager and does not care about her members. Equinox used to be my safe space, but after this experience, it no longer feels that way. I am truly disgusted.

Really poor experience at Equinox Tribeca. After over a year of being a member in Boston with a great experience, I moved to the city and had to transfer clubs. I joined equinox Tribeca and had a horrible experience. The worst part being management. The club manager, Kelly, was the most rude and disrespectful person I have ever come in contact with. After an unresolved issue with billing, I had reached out to the club multiple times, and they continued to say that the club manager would be in touch, either via email or phone. I waited over 6 weeks for a call, and never received one. After calling numerous times, I finally received a call back from “Kelly.” She screamed at me on the phone, refused to help me or escalate the problem, and then hung up on me. After reading other reviews, it seems other members have had similar issues with this same club manager. Really disgraceful.