Equinox Brookfield Place

Beautiful, immaculately clean facility, friendly staff. Variety of class offerings with great teachers. Coach Brian C and Taylor have been so helpful and welcoming. It’s an atmosphere that makes you want to go back to the gym after a long hiatus

Nice location with beautiful waterfront views. Lots of space. Large steam room. Nice lounge with outlets to charge. Only negative is the water pressure is the worst I've come across in any Equinox location. Very weak! Also there is the food court downstairs so you can get your post workout meal within the building.

I was a member of Equinox Brookfield Place from September 2023 to December 2024. During that time, I made great progress towards my fitness goals with a trainer who is no longer there, for which I am very grateful.Please note that I was a regular at the gym during this period, paying for 3-4 personal training sessions each and every week. While I was pleased in some respects, I was overall extremely disappointed by my experience at Equinox Brookfield Place. One reason for this is my displeasure with the gym's general manager, who ultimately is the reason why I decided to cancel my membership. Not only did the general manager not bother to say hello to me even once during my entire time at the gym (and I saw this person on many occasions) they behaved in a condescending and aggressive manner towards me after an unfortunate incident that took in December 2024. While I do not wish to go into the details of said incident here, I can say that it could have and should have been handled differently and more professionally. Instead the general manager sent me a nasty, condescending email lecturing me which was the final nail in the coffin resulting in the canceling of my training and membership.

Been with Equinox Brookfield for a long time and the customer service from management has gone down so much. I would like to share my latest experience as whom pays for the premium services for years. After the summer my long time Pilates instructor was let go by the club unexpectedly. I did not wish to switch to a new instructor so I requested for a refund for the remaining sessions in the account. However I got denied and was told it was not an option, neither could I transfer the credits into the personal training program I was in. The only option for me was to finish the Pilates sessions with someone in the club. I was shocked that I was forced into the decision with situation out of my control. It’s extremely disappointing to see the way I was treated being a long term loyal member. If you are thinking to join because the location is convenient, think twice. There’s no guarantee you would not have to deal with the management at some point. And DON’T pay for premium service packages because there’s no flexibilities once you’ve spend the money.

Sometimes takes minutes for hot water in showers; sometimes hot water never comes at all. I think this is a known issue and hot water is table stakes for a premium gym. Otherwise location is nice and staff are friendly