New York Sports Club

This branch, on East 76th Street in Manhattan, has two BIG problems. These problems lower the quality of this gym. 1). Members sit on machines for 15 or 20 minutes without using them — just scrolling their phones. Two of the gym’s four floors have one tiny, inconspicuous sign saying “Cell Phone Use Restricted.” No one can see these signs. There need to be large signs, including on the TV screens. Staff need to mention this. There needs to be a campaign. It makes for a bad experience. 2) There need to be clocks with a second hand. These are necessary for timing balancing and other exercises. This gym used to have them but they were replaced with digital clicks that do not show seconds. (Obviously, you can’t use your phone to time yourself while on one foot).

I want to thank Denise for her outstanding service during my gym membership inquiry. From the moment we began speaking, she demonstrated an exceptional combination of professionalism, patience, and in-depth knowledge of the membership options and services available. She took the time to truly listen to my goals and concerns, answering every question with clarity and care—never once making me feel rushed or pressured. Denise has a natural talent for building trust and making people feel comfortable. Her thoughtful, no-pressure approach helped me feel confident in my decision, and it’s clear she genuinely wants the best for each person she helps. Her ability to connect, guide, and ultimately close the deal is a testament to her skill and commitment to excellence. In a space where customer service can often feel impersonal, Denise stands out as a shining example of what great service should look like. I hope her company knows she’s an asset and recognize how valuable she is—not just for her results, but for the experience she delivers. Thank you for having someone like Denise on your team!

30$ day pass. Opinion from an average office gym sis with 6 years of disgreaiful results (181cm x 92kg @11%). They give you a towel. Dirt plagues the gym. You can do most things ok. All matrix equipment. Benches are life hazardous unstable. Bb: 1 double cable machine, many cables, dumbbells up to 100lb. Many machines missing. If it is crowded, there is not enough equipment. Pl: 4 squat racks in two different floors. 2 deadlift location. 2 benches with no safety bars. Plenty of discs.

Update as of 12/09/2024 I've had to downgrade my rating from 4 stars to 3 because the customer service at 76th Street keeps getting worse. I'm considering switching to another NYSC location. This would be a shame as I enjoy the classes, most of the staff and members, and the location. But I left the club today with a stomach ache. I go to the gym to reduce stress , not to increase it. The good news: I'm now taking classes, and I love them. "Total Body Conditioning" with Zachary Allman; Pilates Mat with Courtney Crews, Yoga with Alicia Cruz, and Zumba with Go Kato are all great classes with terrific instructors. The bad news: Management is doing a great job of driving long time, loyal customers out the door. No wonder this place has so much churn. The two staff members that seem to be responsible for most of the problems are Jonathan, the antagonistic, do-nothing "General Manager" and Agostin, a staff member who often closes the club at night. The club closes at 10 pm most weekdays, and lately if you are not out well before 10 pm, Agostin locks the doors so you're trapped inside. One evening last week, I was about 1 minute late and he locked in at least twenty people for an indefinite period of time, as he never bothered to tell us when he was returning. He finally opened the door about ten minutes later without any apology. Someone suggested that I complain to Jonathan, the "Manager". I replied, "Won't he take Agostin's side?” "He won't", the person replied. In fact, when I complained to Jonathan, he did exactly that. And he blamed me for getting myself locked in, as if I had caused the issue. When I pointed out that no other staff members did this, he rebuked me like I was a child and told me that they all should lock the doors so homeless people wouldn't wander in. Nothing makes me angrier than being blamed for a problem by the person that caused a problem. These two clowns either don't know the first thing about customer service or they don't give a damn. Agostin starts bellowing about a half hour before the club closes about how we only have half an hour left, etc. I am sympathetic to the fact that the staff is tired and want to go home and I generally leave on time. But the attitude from these two is unacceptable. I have never been locked into any gym before in my life, and I've been working out for years. I think both of them should consider changing careers to some job in which they never have to speak to customers---digging sewers, for example. Because they are both awful at dealing with customers. My complaints about broken machines in my earlier review have not been addressed. There’s a spin bike on the gym floor with no seat and a broken resistance dial that’s been there since I wrote the original review 6 months ago. The gym purchased new mats, so the shortage of mats on the third floor has been somewhat alleviated. They also bought more eight pound weights, but there’s still a shortage. The sauna's been fixed (sort of) but it's still not hot enough. A lot of people who used the ellipticals have left, because the machines have been set to stop if the user pauses or steps off. Apparently, the TVs on the ellipticals no longer work. The massage tables constantly break. The third floor classroom is now perhaps 50 degrees, instead of frigid. But the third floor outside the classroom is still freezing. When people raise issues with management, they are mostly dealt with rudely, dismissively., and dishonestly. (This doesn't apply to all the managers---just Jonathan. Denise, Kim, Carmen, and the other front desk people have been helpful. The other staff is nice). Members are being told the club is being "improved" to justify raising fees, but this is nonsense. If this continues, I will consider another NYSC location, at least part of the time. 76th St. had a good thing going. But their refusal to heed customer feedback and the hostile attitude of certain staff are ruining the place.

UPDATE: Dropping my review from 2 stars to 1 star. Shocking how mismanaged this gym is. It’s been two weeks without proper ventilation in the weight lifting area. Smells horrible and the mirrors are fogged up. I will now be looking for a new gym in the area. Decent gym but they’re very disorganized. They don’t have proper labels on the dumbbell rack which leads to 10lbs sitting next to a single 80lb which is next to a 50lb. They also take forever to fix broken machines. The stationary bikes have been out of commission for months and the benches are somehow always missing one or two parts from the base.