E by Equinox Madison Avenue

This place used to be a 5 and it has gone down in the last couple of years. I’d rate it lower than 4 except that there’s a great manager? there now. If they know what they’re doing Rena will just be the general manager.

My experience with E has been quite different from some of the other reviews I see here. I've only been a member for a few weeks now but so far the quality of the personnel and physical space has been excellent. I joined due to my dissatisfaction with the gym in my building and was looking for a place extremely conveniently located. I wasn't looking for all the extras that were offered but now that I am utilizing the club I am really impressed with it all. Great staff, great services and great facilities.

Extremely disappointed with my experience at Equinox. Went for a spa treatment and was thoroughly dissatisfied with the service. Paid $300 for what turned out to be subpar treatment—completely unacceptable for a place that markets itself as premium. This was a waste of time and money. Please avoid falling victim to poor quality service when you can get better treatment at less than half the price somewhere else. There is a reason the place is rated so low.

After being a member for a while, this may be the last straw. They lost my gym bag and I have yet to receive an apology or any way of rectifying the situation. The fact that I have had to overlook things like not using their laundry service after having multiple items be destroyed, needing to bring in toiletries since their hair care products are horrible, when the membership costs over $600 is sad. Be cautious of what items you leave in their care.

I'm happy that I've finally found a place that takes care of all my needs. The world-class fitness equipment is always available. The personal trainers are absolutely top-level, making it feel like minimal effort generates the best results. My favorite part is the group classes, which I often call “private coaching sessions” Since most of the time, there are only 1-3 people. The trainer gives each individual so much attention that it feels like a personal coaching session to me. I also enjoy the lounge area a lot. The background music is just perfect for relaxation, reading, and thinking. The automatic coffee maker offers 5 different types of coffee all day long, alone with 4 varieties of milk in the fridge to enhance the flavor. It has completely replaced my Starbucks coffee on my gym days. All the members here carry such warm, generous smiles that they often brighten my day. The lovely managers, Rebecca Grande and Rachel Sather, have been very helpful in every way. Sometimes even I made a mistake they would let me know it was never considered my fault. They made me feel I am at home here. The service is so caring. Everyone who works here with an eager passion to help. I've never washed my gym clothes again since I joined. They launder them for me and fold them nicely before returning back to me. It touched my heart every time when someone waited outside the class to give us cool towels right after one tough cardio session. And so much more... I love this place!