Crunch Fitness - Richmond Hill

Good trainers and nice equipment/facility as of 2025 I've been really disappointed with the customer service at this gym. Whenever I call with questions or need assistance, the front desk staff often falls short. Some of the team show an effort to help, but unfortunately, it's inconsistent. It's frustrating.

TL;DR This Crunch location is a complete embarrassment. Disrespectful members, lazy management, broken and missing equipment, and a toxic culture that’s only gotten worse. I made great progress since 2023, but even that’s not enough to keep me here. I’d rather pay more at Coliseum and train somewhere that actually respects its members, equipment, and basic gym etiquette. I’ve never left a long negative review in my life, but this place earned it. I’ve been here since 2023 and made incredible progress in both my physique and strength, but none of it justifies staying. I’m not leaving because I outgrew the gym. I’m leaving because the gym got worse every month. The equipment situation is embarrassing for a gym that keeps raising prices. A third of my workout is wasted cleaning up after lazy, clueless members who think reracking is optional. Staff can’t fix the real problem, Crunch let a selfish, disrespectful culture infest this place. It’s not a gym anymore. It’s a daycare for clowns who treat it like their personal garage gym. Rush hour is chaos. Tuesdays are a joke with a group of older guys hogging the squat racks for two hours doing arm workouts. Nobody enforces anything. And if you think I’m exaggerating, ask any serious lifter who was here a year ago. You can’t, they’ve all left because they saw this disaster coming. We were promised a hack squat in 2023. Then three more squat racks and the same hack squat by fall 2024. It’s March 2025 and we’ve gotten nothing but excuses and lies. Basic handles have been missing for five months with no replacements. Machines stay broken for weeks because members abuse everything and management does nothing. Crunch would rather ignore it all than spend a dime fixing anything. The worst part is the toxic culture. People camp on machines for endless sets, doom-scroll on their phones, refuse to let others work in, lie about how many sets they have, and let their buddies cut in. Basic gym respect doesn’t exist here. What really sucks is this culture has even gotten to me. I always let people work in and tried to keep a positive attitude, but this place has drained me. I haven’t walked in here with any joy for months because I know the equipment I need is probably being misused or hogged. It’s exhausting. Other Crunch locations aren’t this bad, but this one is hopeless. I’d rather pay more at Coliseum where at least the members and staff respect the gym and each other. I’m happy to pay more to avoid this circus. And I can’t wait for the owners to slap their same tired copy-paste response under this review about how they value feedback and are working to improve. Spare me. If you actually cared, none of this would be happening. Everyone sees through it and we’re all tired of the lies. This gym is a joke. Crunch let it rot. Save your money and train somewhere that actually gives a damn.

The gym is very clean. The staff is very nice, very polite. The hours are great. I have one request: Can you please keep the TVs working, especially 7, 11 and 14. I tried running and distracting myself with a movie on my phone but it's not as good as being able to stare at some program with subtitles and zone out that way. Thanks again to staff though: when the TVs work, the staff members do help me get subtitles on screen so I can read and run. Appreciate it! Running can be boring even though I do love it! Thanks Crunch staffers! Member since 2021

🚨𝙉𝙚𝙬 𝙔𝙤𝙜𝙖 🧘🏽‍♀️𝘾𝙡𝙖𝙨𝙨 𝙤𝙣 𝙎𝙪𝙣𝙙𝙖𝙮’𝙨 𝙖𝙩 10𝘼𝙈 Monday & Wednesday 7:30PM Start 9.11.2022 - Looking Forward to #YogaFlows 🪬 Overall, the gym is quite spacious with 2 Floors starting with a Warmup soon 🔜 as you enter. Entrance is on 115th Street off of Jamaica Ave.

DONT WASTE YOUR MONEY I WILL BE CANCELING MEMBERSHIP AND LOSING MY MONEY. This gym is not clean at all. Elevator not working and too much people. Be aware for cancel membership they want you to pay annual fee over $60 , Pluss adicional one month. Even My son used only. Twice a month and manager says he can’t do anything. Go somewhere else